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Privacy Policy


Spot On Transport (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, mobile services, and transportation operations.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect personal and non-personal information in the following categories:

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Physical address (for pickup/drop-off)

  • Payment information (processed securely through third-party providers)

  • Driver’s license or identification (for driver onboarding)

  • Emergency contact information
     

1.2 Usage & Technical Information

  • IP address

  • Browser type

  • Device information

  • Log data and analytics

  • Cookies and similar tracking technologies
     

1.3 Transportation-Related Information

  • Trip details (pickup & drop-off locations, routes, times)

  • Communications with dispatch or support

  • Vehicle and driver assignment details
     

2. How We Use Your Information
We use collected information to:

  • Provide, operate, and manage transportation services

  • Schedule and complete bookings

  • Verify identity and maintain security

  • Process payments and send receipts

  • Communicate updates, confirmations, and notifications

  • Improve our services and customer experience

  • Comply with legal obligations
     

3. Sharing Your Information
We do not sell your personal information. We may share your information only in the following situations:

3.1 Service Providers
With trusted third-party vendors who assist with:

  • Payment processing

  • Scheduling software

  • Communication tools

  • Data storage and analytics
     

3.2 Drivers & Operational Staff
Limited information necessary for fulfilling a transportation request.

3.3 Legal Reasons
We may disclose information when required to:

  • Comply with laws, regulations, or legal processes

  • Protect our rights, safety, and property

  • Prevent fraud or security issues
     

4. Data Security
We implement administrative, technical, and physical security measures to protect your information. While we strive to safeguard all data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices
Depending on your location, you may have rights such as:

  • Accessing or obtaining a copy of your data

  • Requesting correction or deletion

  • Opting out of certain data uses

  • Restricting or objecting to processing
     

To make a request, contact us using the information at the end of this policy.

6. Data Retention
We keep personal information only as long as needed to fulfil the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

7. Cookies & Tracking Technologies
We may use cookies and similar tools to improve website functionality and gather usage analytics. You can modify your browser settings to decline cookies, but some features may not function correctly.

8. Third-Party Websites
Our website or communications may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children. If we learn we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy
We may update this Privacy Policy occasionally. The “Effective Date” at the top will reflect the latest version. Continued use of our services means you accept the updated policy.

11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact: office@spotontransport.co.uk

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