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Terms & Conditions

Terms & Conditions for Spot On Transport Ltd

These Terms & Conditions (“Terms”) govern the use of transportation services (“Services”) provided by Spot On Transport Ltd (“Spot On Transport,” “we,” “us,” or “our”). By booking or using our Services, you agree to be bound by these Terms.

1. Definitions

  • “Client,” “Customer,” “Passenger,” “You” means any individual or entity using or booking our Services.

  • “Services” means transportation, bookings, dispatching, and any related operations provided by Spot On Transport Ltd.

  • “Driver” means any person contracted or employed by us to provide transportation.
     

2. Booking & Reservations

2.1 Booking Requirements
All bookings must include accurate information such as passenger details, pickup location, destination, date, and time.

2.2 Confirmation
A booking is not considered confirmed until you receive a written or electronic confirmation from Spot On Transport Ltd.

2.3 Changes & Amendments
Requests to modify a booking must be made as early as possible. Changes are subject to availability and may result in revised fees.

3. Cancellations & Refunds

3.1 Customer Cancellations

  • Cancellations made [insert timeframe, e.g., 24 hours] before the scheduled pickup may be eligible for a refund.

  • Late cancellations or no-shows may incur a full or partial charge.
     

3.2 Company Cancellations
Spot On Transport Ltd reserves the right to cancel or reschedule services in cases of emergencies, severe weather, unsafe conditions, or issues beyond our control. In such cases, a refund or rebooking will be offered.

4. Fees & Payment

4.1 Payment Terms

  • Payment may be required at the time of booking or upon completion of service.
     

4.2 Additional Charges
Additional fees may apply for:

  • Waiting time

  • Extra stops

  • Excess luggage

  • Cleaning fees (due to spills, bodily fluids, or damage)

  • Tolls, congestion charges, or parking fees
     

4.3 Price Changes
Prices may vary based on distance, time of day, or service availability. All rates are subject to change.

5. Passenger Responsibilities
Passengers must:

  • Be ready at the agreed pickup time and location

  • Wear seatbelts at all times

  • Treat drivers and vehicles respectfully

  • Avoid behaviour that is dangerous, abusive, or unlawful

  • Ensure minors or vulnerable individuals have appropriate supervision

Spot On Transport Ltd reserves the right to refuse service to individuals who pose a safety risk.

6. Luggage & Personal Items

6.1 Luggage Limits
Passengers may bring luggage within reasonable weight and size limits. Oversized or hazardous items may be refused.

6.2 Lost or Damaged Items
Spot On Transport Ltd is not liable for loss of, or damage to, personal items unless caused by negligence on our part.

7. Safety & Conduct
We prioritize safety for all passengers and drivers. We reserve the right to terminate services immediately if:

  • A passenger engages in unsafe or aggressive behavior

  • Illegal substances or prohibited items are present

  • A passenger attempts to interfere with the driver’s operation of the vehicle
     

No refund will be provided if service is terminated due to misconduct.

8. Service Availability
While we strive to provide reliable services, we cannot guarantee availability due to factors such as:

  • High demand

  • Weather conditions

  • Traffic delays

  • Vehicle breakdowns

  • Driver availability

We are not responsible for delays caused by external circumstances beyond our control.

9. Liability & Disclaimer

9.1 Limitation of Liability
Spot On Transport Ltd is not liable for:

  • Indirect, incidental, or consequential losses

  • Missed flights, appointments, or events due to delays

  • Passenger negligence or misuse of the service

Our maximum liability is limited to the amount paid for the specific booking in question.

9.2 Insurance
All vehicles are covered under legally required insurance policies. Passengers are responsible for their own personal insurance where applicable.

10. Data Protection & Privacy
We collect and process personal data in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your information as described therein.

11. Intellectual Property
All website content, branding, logos, and materials created by Spot On Transport Ltd remain our property and may not be copied or reproduced without permission.

12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country or Region]. Any disputes arising from these Terms shall be resolved in the courts of the United Kingdom. 

13. Changes to Terms
We reserve the right to update or modify these Terms at any time. The updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of any changes.

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